FAQ

• What is the name of this App?

Ans: Johar Ranchi Host

• How often should I upgrade APP

Ans: You will be prompted to upgrade the app. Please do follow the prompts to always keep upgraded version of the app.

• I stay in network shadow zone. How will the app be helpful for me ?

The app will capture information and store in local database. Afterwards, when it gets connected to any network, the information will be uploaded to our server.

• I am an eBlock Manager and I have been tagged with more than one block. How can I access my account?

At present you have to use different mobile numbers and email addresses to access each block under your control.

• I am a Rojgar Sevak and I am attached to different panchayats. 

Please contact us. Please provide your name, registered mobile number, designation and names of panchayats your are attached with. We will tag you to different panchayats from our system in due course.

• Your system says i am outside geo-fencing area but actually I am at my office.

Please allow Johar Ranchi Host App to access your device location. Please keep the Mobile Network Connection on as well.

• I cannot register attendance

Please keep your device location on. Please keep the Mobile Network Connection on as well.

• My Phone camera stops working

This is a device (TAB / smartphone) issue. Please contact your device manufacturer for support.

• johar ranchi host app has stopped working

Please keep your Mobile Network Connection on. Please keep your device location on. If the problem persists, please contact our support team. Please provide your registered mobile no., designation, office location and describe briefly the problem area.